Laundry Link Laundry FAQs

If you experience any issues, report them through our support system, and our service team will resolve them as quickly as possible. 

Yes, our state-of-the-art washers and dryers are designed to reduce water and energy consumption, lowering costs while being environmentally friendly. 

Our machines are equipped with modern cashless payment options, allowing residents to pay using credit/debit cards or mobile wallets right at the machine.

Property managers and residents can submit a service request online or contact our dedicated support team for immediate assistance. 

Each machine displays its cycle status and time remaining while it runs. Remote availability tracking will be available in a future update.

Installation time varies based on the size and complexity of your facility, but our team works efficiently to minimize downtime and disruption. 

No! Our machines are designed for quick and efficient wash/dry cycles, saving both time and energy. 

Our machines use less water and power, helping to lower utility costs while supporting environmentally friendly practices. 

Contact us today for a free consultation to explore the best laundry solutions tailored to your property’s needs. 

If your payment was completed but the machine did not start, check that the door is securely closed. If the issue persists, submit a refund request with details such as the machine number, time of payment, and payment method used. 

If your machine stopped mid-cycle due to a power outage, system error, or malfunction, you may be eligible for a refund. Check for any error messages or power interruptions and include as many details as possible when submitting your request. 

If you were charged more than once for a single wash or dry cycle, or if the amount deducted was incorrect, our team will investigate. Please provide a receipt or transaction details, including the last four digits of your payment method and the date/time of the transaction. 

If your payment failed but funds were deducted, or if there was an error with your laundry card balance, submit a refund request with a description of the issue. Our support team will review it and resolve it as quickly as possible. 

Once submitted, you will receive updates on your request via email or through your property manager. 

Yes, we provide urgent repair services for critical machine failures. Please submit a service request and indicate if it’s an emergency. 

Our team handles routine maintenance and repairs, but property managers should ensure the laundry area remains accessible and properly maintained. 

If a machine charged you but did not start, please submit a refund request separately using our Refund Request Form.  

First, check that the door is securely closed, the machine is powered on, and there are no visible error messages. If the issue persists, submit a service request with the machine number and location. 

Response times vary, but we strive to address service requests as quickly as possible, typically within 24-48 hours. 

You can submit service requests for machine malfunctions, error codes, power issues, leaks, or general maintenance needs. 

We provide top-quality laundry equipment and service solutions for apartments, condos, student housing, and senior living communities. Our solutions help property managers streamline operations while offering residents a modern, hassle-free laundry experience. 

Our laundry solutions are designed for property managers, building owners, and residents of multi-housing communities, including apartments, dorms, and senior living facilities. 

Laundry Link has provided multi-housing laundry solutions since 1996, serving communities across Texas, Oklahoma, Louisiana, Arkansas, and Mississippi. 

Our solutions offer operational ease with real-time monitoring, energy-efficient machines to reduce costs, and flexible revenue-sharing models to increase your ROI. 

Yes, we provide flexible revenue-sharing models that allow property managers to generate additional income while maintaining cost-effective laundry operations. 

We ensure 99.8% uptime, offer next-day service goals, and have a team of 30+ service technicians ready to assist with any issues. 

Laundry Link purchases, installs, and maintains the laundry equipment, with no upfront equipment cost to the property. Our team handles scheduled service and repairs, and we collect and process resident payments while sharing laundry revenue with the property. 

Yes: from apartments and condos to student housing and senior living communities, we offer customized solutions tailored to each property. Contact us for a free consultation to explore the best setup for your community.