Refund Requests
Need a refund? Submit a refund request using the form below. If you’ve experienced a billing issue or a machine malfunction, our team will review your request and process refunds as quickly as possible.
Need Help with a Refund?
Having a payment issue? Check the FAQs for common refund questions or submit a request below.
What Happens After You Submit a Refund Request
Once you submit a refund request, our team reviews the details you provide so we can resolve the issue accurately. Please include your machine number, the approximate time you used it, and the payment method you used, whether that was a credit or debit card, a mobile payment, or a laundry card. These details help us match your refund request to the correct transaction and the correct machine.
After we review your refund request, we follow up by email to confirm the outcome or to ask for anything else we need. Giving us an email address you check regularly is the fastest way to hear back from our team.
If a machine is also out of order or damaged, please submit a service request as well. A refund request handles the billing side of the problem, while a service request lets our maintenance team know a machine needs attention. The two work together so the same issue does not affect the next resident.
Not sure whether a refund request is the right step? You may find your answer in our frequently asked questions, which cover common payment, card, and machine problems. If you still need help after checking, submit the form above or call us at 1-800-264-9220 and we will point you in the right direction.
Before you submit a refund request, it helps to have any receipt, reference number, or card statement entry handy, along with the location or property where the machine is installed. The more accurate the information you share, the faster we can verify what happened and process your refund.
Every refund request is handled by a real person on our support team, and we treat each one as a chance to make things right for the residents and properties we serve. You can send a refund request at any time that works for you, and there is never a cost to ask.
Common Refund Request Questions
Frequently Asked Questions
Payment & Refund
What should I do if the washer or dryer didn’t start after I made a payment?
If your payment was completed but the machine did not start, check that the door is securely closed. If the issue persists, submit a refund request with details such as the machine number, time of payment, and payment method used.
What happens if my laundry cycle stops before it finishes?
If your machine stopped mid-cycle due to a power outage, system error, or malfunction, you may be eligible for a refund. Check for any error messages or power interruptions and include as many details as possible when submitting your request.
What if I was charged twice or the wrong amount?
If you were charged more than once for a single wash or dry cycle, or if the amount deducted was incorrect, our team will investigate. Please provide a receipt or transaction details, including the last four digits of your payment method and the date/time of the transaction.
What if I had another payment-related issue?
If your payment failed but funds were deducted, or if there was an error with your laundry card balance, submit a refund request with a description of the issue. Our support team will review it and resolve it as quickly as possible.