Service Requests
Need assistance? Whether you’re a property manager or a resident, submit a service request for machine issues, maintenance, or general support. For billing concerns, please use our Refund Request form.
Need Help with a Machine Issue?
Experiencing a machine issue? Whether you’re a property manager or a resident, check the Frequently Asked Questions for common troubleshooting tips or submit a service request below.
Our team keeps community laundry rooms running.
After you submit a service request, our service team reviews the details you provide about the machine and the location. Sharing the machine number, the type of issue, and the property address helps us understand what is happening before we follow up. We support community laundry rooms in apartments, student housing, and multi-housing properties every day, and we work to keep washers and dryers dependable for residents and property managers alike. If you are unsure which details to include, add whatever you can and our team will follow up with any questions.
Common Service Request Questions
For Residents & Tenants
What if I have an issue with a machine?
If you experience any issues, report them through our support system, and our service team will resolve them as quickly as possible.
Are the machines energy efficient?
Yes, our state-of-the-art washers and dryers are designed to reduce water and energy consumption, lowering costs while being environmentally friendly.
How do I pay for laundry?
Our machines are equipped with modern cashless payment options, allowing residents to pay using credit/debit cards or mobile wallets right at the machine.
Payment & Refund
What should I do if the washer or dryer didn’t start after I made a payment?
If your payment was completed but the machine did not start, check that the door is securely closed. If the issue persists, submit a refund request with details such as the machine number, time of payment, and payment method used.
What happens if my laundry cycle stops before it finishes?
If your machine stopped mid-cycle due to a power outage, system error, or malfunction, you may be eligible for a refund. Check for any error messages or power interruptions and include as many details as possible when submitting your request.
What if I was charged twice or the wrong amount?
If you were charged more than once for a single wash or dry cycle, or if the amount deducted was incorrect, our team will investigate. Please provide a receipt or transaction details, including the last four digits of your payment method and the date/time of the transaction.
What if I had another payment-related issue?
If your payment failed but funds were deducted, or if there was an error with your laundry card balance, submit a refund request with a description of the issue. Our support team will review it and resolve it as quickly as possible.
Maintenance & Service
Can I check the status of my service request?
Once submitted, you will receive updates on your request via email or through your property manager.
Do you offer emergency repair services?
Yes, we provide urgent repair services for critical machine failures. Please submit a service request and indicate if it’s an emergency.
Who is responsible for maintaining the laundry equipment?
Our team handles routine maintenance and repairs, but property managers should ensure the laundry area remains accessible and properly maintained.
How do I report a machine that took my payment but didn’t start?
If a machine charged you but did not start, please submit a refund request separately using our Refund Request Form.
What should I do if a machine is not working?
First, check that the door is securely closed, the machine is powered on, and there are no visible error messages. If the issue persists, submit a service request with the machine number and location.
How long does it take for a technician to respond?
Response times vary, but we strive to address service requests as quickly as possible, typically within 24-48 hours.
What types of service requests can I submit?
You can submit service requests for machine malfunctions, error codes, power issues, leaks, or general maintenance needs.