Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the Laundry Link website or engaging with our route laundry services. By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the website or use our services.

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Laundry Link (“we,” “us,” or “our”), concerning your access to and use of the laundrylink.com website and any other media form, media channel, or mobile application related or linked to it (collectively, the “Site”), as well as the route laundry services described herein (the “Services”).

By accessing the Site or using the Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree, you are expressly prohibited from using the Site and Services and must discontinue use immediately.

Your use of the Site and Services is also governed by our Privacy Policy, available at laundrylink.com/privacy-policy. The Privacy Policy describes how we collect, use, store, and share personal information. By using the Site or Services, you consent to the practices described in the Privacy Policy.

2. Description of Services

Laundry Link provides a turnkey route laundry program for multi-housing properties, lodging facilities, and similar commercial locations. Under this program, Laundry Link installs, owns, and maintains commercial-grade coin-operated, card-operated, or digitally-enabled washers and dryers at participating properties. Residents, guests, or authorized end users pay to use the equipment, and collected revenue is shared between Laundry Link and the property owner or manager in accordance with a separate written agreement.

The Services described on the Site may include, but are not limited to:

• Supply, delivery, and installation of commercial laundry equipment
• Ongoing maintenance, repair, and servicing of installed equipment
• Revenue collection, reporting, and profit-share disbursement
• Integration with third-party cashless payment platforms and mobile payment applications
• Customer and resident support related to equipment operation

The specific terms governing equipment installation, maintenance obligations, revenue-sharing arrangements, payment schedules, and lease duration for each property are set forth in a separate Route Laundry Services Agreement (“Services Agreement”) executed between Laundry Link and the property owner or manager. In the event of any conflict between these Terms and a Services Agreement, the Services Agreement shall control with respect to the subject matter of that agreement.

3. Definitions

For the purposes of these Terms:

• “Property Owner” or “Property Manager” refers to any individual, company, or entity that owns or manages a multi-housing property, lodging facility, or commercial location and enters into a Services Agreement with Laundry Link for the installation and operation of laundry equipment.
• “End User” refers to any resident, guest, tenant, or other individual who uses the laundry equipment installed by Laundry Link at a participating property.
• “Equipment” refers to the commercial-grade washers, dryers, payment systems, and related hardware owned by Laundry Link and installed at participating properties.
• “Third-Party Payment Provider” refers to any cashless payment application or platform (such as Kiosoft, Airwallet, or similar services) integrated with the Equipment for the purpose of facilitating payments.

4. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us and are protected by copyright and trademark laws.

The Content and Marks are provided on the Site “as is” for your information and personal use only. No part of the Site, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted, distributed, sold, or otherwise exploited for any commercial purpose without our express prior written permission.

5. User Representations

By using the Site, you represent and warrant that:

• All information you submit will be true, accurate, current, and complete.
• You have the legal capacity and agree to comply with these Terms.
• You are not a minor in the jurisdiction in which you reside.
• You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
• You will not use the Site for any illegal or unauthorized purpose.
• Your use of the Site will not violate any applicable law or regulation.

If you are a Property Owner or Property Manager engaging our Services, you additionally represent and warrant that you have the authority to enter into a Services Agreement on behalf of the property or entity you represent, and that you will comply with all obligations set forth in that agreement.

6. Equipment Ownership and Responsibilities

6.1 Laundry Link Responsibilities

Laundry Link retains full ownership of all Equipment installed at participating properties. As the owner of the Equipment, Laundry Link is solely responsible for:

• Supplying brand-new, high-efficiency, commercial-grade washers and dryers.
• Delivering, installing, and setting up all Equipment at the property.
• Performing all routine maintenance, repairs, and servicing of the Equipment.
• Managing revenue collection from all installed machines.
• Providing revenue summaries and issuing profit-share payments to the Property Owner on the schedule established in the applicable Services Agreement.

6.2 Property Owner Responsibilities

There is no upfront capital investment required from the Property Owner for Equipment supplied under the route laundry program. The Property Owner’s responsibilities are limited to those specified in the applicable Services Agreement and may include, but are not limited to:

• Providing suitable space, utility connections (water, electricity, gas, and drainage), and access for Equipment installation and servicing.
• Notifying Laundry Link of any Equipment malfunctions, damage, or service needs in a timely manner.
• Refraining from tampering with, modifying, relocating, or permitting unauthorized repairs to the Equipment.
• Ensuring that common laundry areas remain accessible for routine maintenance and collections.

Insurance obligations for Laundry Link and the Property Owner, including minimum coverage requirements for the Equipment and laundry room area, are specified in the applicable Services Agreement.

7. Maintenance and Service Level Expectations

Laundry Link is committed to minimizing Equipment downtime. Maintenance and repair service levels, including response times and escalation procedures, are defined in the applicable Services Agreement. Standard service targets include acknowledgment and dispatch within 24 to 48 hours of a reported issue, though actual response times may vary based on the nature and severity of the issue, parts availability, and property location.

Property Owners and End Users may report Equipment issues through the contact methods published on the Site or as specified in the applicable Services Agreement.

8. Revenue Sharing and Payment

Revenue-sharing arrangements between Laundry Link and each Property Owner are individually negotiated and documented in the applicable Services Agreement. Revenue splits are determined based on factors such as property size, number of machines, anticipated usage, and other relevant considerations.

Laundry Link is responsible for all revenue collection from installed Equipment. Revenue summaries and profit-share payments are issued to the Property Owner on the schedule specified in the applicable Services Agreement (typically monthly or quarterly). The only costs to the Property Owner under the route laundry program are the negotiated revenue split or any specifically agreed-upon service fees, which are deducted from collected revenue rather than billed separately.

9. Payment Systems and Third-Party Technology

Equipment installed by Laundry Link may accept a variety of payment methods, including coins, credit and debit cards, stored-value cards, and mobile payments through Third-Party Payment Providers.

Third-Party Payment Providers operate under their own terms of service and privacy policies. Laundry Link does not control and is not responsible for the availability, performance, or security of any Third-Party Payment Provider’s platform. In the event of a payment processing failure or technical outage related to a Third-Party Payment Provider, End Users should contact Laundry Link using the information provided on the Site or posted on the Equipment, and Laundry Link will coordinate with the applicable provider to resolve the issue.

Official revenue reporting for the purposes of profit-share calculations shall be based on the records and systems designated in the applicable Services Agreement.

10. End User Terms

End Users access and use the laundry Equipment at their own risk and subject to any posted rules or instructions at the property. By using the Equipment, End Users agree to:

• Operate machines in accordance with posted instructions and intended use.
• Refrain from tampering with, damaging, or vandalizing the Equipment.
• Report any malfunctions or safety concerns to the property management or to Laundry Link through the contact information provided.

Laundry Link is not responsible for loss or damage to personal property, including clothing or other items, resulting from the use of the Equipment. End Users acknowledge that laundry Equipment is mechanical in nature and that occasional malfunctions may occur despite regular maintenance.

11. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. As a user of the Site, you agree not to:

• Systematically retrieve data or content from the Site to compile a database or directory without our written permission.
• Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information.
• Circumvent, disable, or otherwise interfere with security-related features of the Site.
• Use any information obtained from the Site to harass, abuse, or harm another person.
• Upload or transmit viruses or any other material that may disrupt any party’s use of the Site.
• Engage in unauthorized framing of or linking to the Site.
• Use the Site in a manner inconsistent with any applicable laws or regulations.
• Tamper with, damage, or attempt to gain unauthorized access to any Equipment installed at a participating property.

12. Third-Party Websites and Content

The Site may contain links to other websites (“Third-Party Websites”) as well as content belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Content are not investigated, monitored, or checked for accuracy or completeness by us.

We are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on or available through the Site, including the platforms and services of any Third-Party Payment Provider. If you decide to leave the Site and access Third-Party Websites, you do so at your own risk, and these Terms no longer govern your use of those sites.

13. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE, SERVICES, AND EQUIPMENT WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT AND WILL ASSUME NO LIABILITY FOR ANY ERRORS, INACCURACIES, PERSONAL INJURY, PROPERTY DAMAGE, UNAUTHORIZED ACCESS TO OUR SERVERS, INTERRUPTIONS TO THE SITE, OR BUGS TRANSMITTED TO OR THROUGH THE SITE.

WITH RESPECT TO EQUIPMENT, LAUNDRY LINK WARRANTS THAT IT WILL MAINTAIN AND REPAIR THE EQUIPMENT IN ACCORDANCE WITH THE TERMS OF THE APPLICABLE SERVICES AGREEMENT. LAUNDRY LINK PASSES THROUGH TO THE PROPERTY OWNER, TO THE EXTENT PERMITTED, ANY APPLICABLE MANUFACTURER WARRANTIES ON THE EQUIPMENT. EXCEPT AS EXPRESSLY SET FORTH HEREIN OR IN A SERVICES AGREEMENT, ALL OTHER WARRANTIES RELATING TO EQUIPMENT PERFORMANCE, INCLUDING ANY IMPLIED WARRANTIES, ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

14. Limitation of Liability

IN NO EVENT WILL LAUNDRY LINK OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SITE, SERVICES, OR EQUIPMENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO: (A) WITH RESPECT TO PROPERTY OWNERS, THE TOTAL REVENUE-SHARE PAYMENTS MADE TO THE PROPERTY OWNER IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM; OR (B) WITH RESPECT TO END USERS, ONE HUNDRED DOLLARS ($100). THIS LIMITATION DOES NOT APPLY TO LIABILITY ARISING UNDER A SERVICES AGREEMENT, WHICH SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT.

LAUNDRY LINK IS NOT LIABLE FOR ANY LOSS OF OR DAMAGE TO PERSONAL PROPERTY, INCLUDING CLOTHING AND OTHER ITEMS, RESULTING FROM THE USE OF EQUIPMENT INSTALLED AT PARTICIPATING PROPERTIES.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand — including reasonable attorneys’ fees — made by any third party due to or arising out of your use of the Site or Services, breach of these Terms, breach of your representations and warranties, violation of the rights of a third party, or misuse of or tampering with any Equipment installed at a participating property.

Laundry Link agrees to defend, indemnify, and hold Property Owners harmless from third-party claims directly arising from (a) Laundry Link’s negligence in the installation, maintenance, or repair of the Equipment, or (b) a defect in the Equipment, subject to the limitation of liability in Section 14 and the terms of the applicable Services Agreement.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from causes beyond the reasonable control of the party, including but not limited to natural disasters, acts of government, utility outages, supply chain disruptions, epidemics, pandemics, labor disputes, or acts of terrorism (“Force Majeure Event”). The affected party shall provide prompt notice and use commercially reasonable efforts to mitigate the impact of the Force Majeure Event.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action relating to your use of the Site or Services shall be instituted in a state or federal court located in Texas, and you agree to submit to the personal jurisdiction of such courts.

18. Dispute Resolution

To expedite resolution and control the cost of any dispute, the parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration, commencing upon written notice from one party to the other.

If the parties are unable to resolve a dispute through informal negotiation, the dispute shall be submitted to final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (or, for claims involving End Users, under its Consumer Arbitration Rules), conducted in Texas under Texas law. The arbitration shall be conducted by a single arbitrator. Each party will bear its own costs. For disputes with Property Owners, the parties shall share equally in the arbitrator’s fees. For disputes with End Users, Laundry Link shall bear the filing and arbitrator fees to the extent required by the applicable AAA fee schedule.

Disputes arising under a Services Agreement shall be resolved in accordance with the dispute resolution provisions of that agreement.

19. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time at our sole discretion without notice. We cannot guarantee the Site will be available at all times and reserve the right to modify, suspend, or discontinue the Site at any time without notice.

We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site. Changes to the Services or to any Services Agreement will be handled in accordance with the terms of the applicable agreement.

20. Changes to These Terms

We reserve the right to make changes to these Terms at any time. We will alert you of any changes by updating the “Last Updated” date at the top of this page. Your continued use of the Site after the date such revised Terms are posted constitutes your acceptance of the changes.

21. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, together with the applicable Services Agreement and our Privacy Policy, constitute the entire agreement between you and Laundry Link regarding the subject matter hereof and supersede all prior or contemporaneous communications, whether oral or written, with respect to the Site and Services.

23. Contact Us

To resolve a complaint or receive further information regarding use of the Site or our Services, please contact us:

Laundry Link Website: laundrylink.com